At OCIN, each order is carefully prepared and packaged before it leaves us. Due to the nature of our products, all sales are generally considered final. We are unable to accept returns or exchanges due to a change of mind or personal preference.
If there is an issue with your order, please contact us within 7 days of delivery with your order number and, where applicable, photos of the item and its packaging.
Our team will review each request individually and determine the appropriate next steps based on the circumstances.
Please note that slight variations in color, shape, texture, and finish may occur due to the handcrafted and decorative nature of our candles. These natural variations are part of what makes each piece unique and are not generally considered defects.
